Blacknote is a brand and child company of Brainpulse Technologies Pvt Ltd, a company incorporated under the laws of India. All legal obligations, contracts, and liabilities associated with Blacknote are held by Brainpulse Technologies Pvt Ltd.
Blacknote (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This Privacy Policy explains what data we collect, why we collect it, how it is used and stored, and what rights you hold over it. By using blacknote.co.in, you expressly consent to the collection and use of your data as described herein.
Account & Order Data: When you register or place an order, we collect your full name, email address, phone number, billing and delivery address, and payment confirmation details (we do not store card numbers — payments are processed by Razorpay, a PCI-DSS compliant gateway).
Usage Data: We automatically collect browser type, IP address, pages visited, time spent on pages, referral source, and device information via standard analytics tools. This data is collected in aggregate and is not linked to individual identities except where required for fraud prevention.
Communications: If you contact us via email or a contact form, we retain those communications to resolve disputes and improve our service.
Cookies: We use essential session cookies to maintain your cart and login state. Analytics cookies (e.g. Google Analytics) may be set with your consent. No third-party advertising or tracking cookies are placed without explicit opt-in. You may disable cookies in your browser settings; however, core site functionality may be affected.
Your data is used exclusively to: (a) process, fulfil, and track your orders; (b) communicate order status, dispatch notifications, and delivery updates; (c) respond to customer service enquiries; (d) detect and prevent fraud or unauthorised access; (e) comply with applicable legal and tax obligations; and (f) improve our catalogue, website experience, and marketing communications where you have opted in. We do not sell, rent, or trade your personal data to any third party.
We share your personal data only with: (a) our third-party delivery partner(s) — solely to the extent required to fulfil and deliver your order (name, phone number, and delivery address); (b) Razorpay, our payment processor, for secure transaction processing; (c) government or regulatory authorities where required by law or court order. All third-party service providers are contractually bound to maintain confidentiality and may not use your data for any purpose other than the service they provide to us.
Order records, invoices, and associated personal data are retained for a minimum of 7 years in compliance with Indian accounting and tax laws. Account data is retained for as long as your account remains active. Upon a verified deletion request, all personal data not required for legal compliance will be permanently removed within 30 days.
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption in transit, access controls, and regular security reviews. However, no method of internet transmission is 100% secure; we cannot guarantee absolute security.
You have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate data; (c) request deletion of your data (subject to legal retention obligations); (d) withdraw consent for marketing communications at any time by clicking “unsubscribe” or emailing us. To exercise any of these rights, contact us at hello@blacknote.co.in. We will respond within 14 business days.
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on the site. Continued use of the site after such notice constitutes acceptance of the revised policy.